Legal

Privacy Policy

Learn how shadcncraft collects, uses, and protects your information when using our products and website.

This Privacy Policy explains how shadcncraft collects, uses, discloses, and protects your information when you visit our website, purchase our products, use our plugins or services, or contact us.

By using the shadcncraft website and services (collectively, the “Service”), you agree to the collection and use of information as described in this Privacy Policy.

1. Who we are

shadcncraft is operated by AHO Pty Ltd (ABN 91625049256) (“Company”, “we”, “us”, or “our”).

Contact: hello@shadcraft.com

Business address: Parcel Collect 10038 80261 100 Market Street South Melbourne VIC 3205 Australia

For the purposes of applicable privacy laws, AHO Pty Ltd is the controller of your personal information.

2. Information we collect

We collect information in a few main ways:

A. Information you provide

This may include:

  • Contact details: name, email address, company name (if provided)
  • Account details: login or license-related information (if you create an account)
  • Support requests and messages: anything you submit via forms, email, chat, or bug reports
  • Verification details: if you apply for a discount (for example student or nonprofit), we may collect information to verify eligibility
  • Content you share: such as screenshots, links, recordings, or files you send to help troubleshoot

B. Purchase and licensing information

When you purchase, we receive limited purchase information such as:

  • product purchased
  • date and time of purchase
  • amount paid
  • order ID or transaction ID
  • license status (active, upgraded, refunded, chargeback, etc.)

We do not receive or store your full payment card details. Payment details are handled by the payment processor.

C. Usage and device information

When you use the Service, we may collect:

  • IP address
  • device type
  • browser type
  • approximate location (derived from IP)
  • pages viewed, clicks, and navigation patterns
  • referral source (for example, where you came from)
  • diagnostic and performance data

D. Cookies and similar technologies

We use cookies and similar tools (like pixels and local storage) to:

  • make the site work properly
  • remember preferences
  • understand aggregate usage
  • measure marketing performance (where enabled)

You can control cookies through your browser settings. Some features may not work if cookies are disabled.

3. How we use your information

We use personal information to:

  • Provide and operate the Service (for example: deliver downloads, licenses, or access)
  • Process purchases and provide customer support (for example: respond to tickets and troubleshoot issues)
  • Run security, fraud prevention, and misuse detection (for example: prevent account sharing, group buys, or piracy)
  • Improve the Service (for example: analytics to understand how people use the site)
  • Send product and account communications (for example: purchase receipts, important product notices, license updates)
  • Send marketing emails (optional) Only if you opt in, or where permitted by law. You can unsubscribe at any time.

If you are in the EEA or UK, we process personal information under these legal bases:

  • Contract: to provide what you purchased or requested
  • Legitimate interests: to operate, secure, and improve the Service
  • Consent: for optional marketing and certain cookies (where required)
  • Legal obligation: for tax, accounting, and compliance requirements

5. Payments

Purchases are processed by third-party payment providers.

Your payment provider may collect and process information such as your name, billing address, email, and payment method.

We only receive limited purchase metadata and license status, not your full card number.

Payment processor: Polar’s Privacy Policy

6. Service providers (processors)

We use trusted third-party services to help operate the Service. These providers may process personal information on our behalf, under contracts designed to protect your data.

Examples may include:

  • payment and licensing providers
  • hosting and infrastructure providers
  • analytics providers
  • email providers
  • customer support tools

Current providers: MailerLite, Polar.

We only share information with providers as necessary to run the Service.

7. Sharing your information

We may share personal information in these situations:

  • With service providers who help us run the Service
  • For legal reasons if required by law, court order, or valid government request
  • To protect rights and safety including investigating fraud or misuse
  • Business transfers such as merger, acquisition, or sale of assets (with notice where required)

We do not sell personal information for money.

8. Logo and testimonial usage

If you share a testimonial, review, or feedback, we may use it (with attribution) to describe our products.

We may also list your company name and logo as a customer, unless you ask us not to.

You can request removal at any time by contacting us at hello@shadcraft.com. We will remove it within a reasonable timeframe.

9. Data retention

We keep personal information only as long as needed for the purposes described above, including legal, tax, accounting, and security requirements.

When information is no longer needed, we delete it or anonymize it, unless we are required to retain it.

10. International data transfers

We may store and process information in countries other than where you live (for example, where our providers host their systems).

Where required by law, we use appropriate safeguards for international transfers.

11. Your rights

Depending on where you live, you may have rights to:

  • access your personal information
  • correct or update it
  • request deletion
  • object to certain processing
  • request restriction of processing
  • request data portability
  • withdraw consent (where processing is based on consent)

To exercise these rights, contact us at hello@shadcraft.com.

12. California privacy rights (CCPA/CPRA)

If you are a California resident, you may have rights to know, access, delete, or correct personal information we hold about you.

We do not sell your personal information for money.

If we “share” information for cross-context behavioral advertising (for example via marketing pixels), you can opt out through cookie controls where available, or by contacting us.

We do not knowingly collect or share personal information from children under 16 for such purposes.

13. Children’s privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us personal information, contact us and we will delete it.

Our Service may include links to third-party sites. We do not control those sites and are not responsible for their content or privacy practices.

You should review their privacy policies before providing information.

15. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

We will post the updated version on this page and update the “Last updated” date. Where required, we will provide additional notice of material changes.

17. Contact

If you have questions about this Privacy Policy or want to exercise your rights, contact:

shadcncraft (AHO Pty Ltd)

Email: hello@shadcraft.com

Address: Parcel Collect 10038 80261 100 Market Street South Melbourne VIC 3205 Australia